Abusive behaviour refers to any conduct that is harmful, threatening, discriminatory, or offensive to another person or group. Youth Broadband Business Solutions is committed to maintaining a safe, respectful, and inclusive environment for all employees, customers, and stakeholders.

Examples of abusive behaviour include:

• Physical violence: Physical aggression or force used against another person, such as hitting, pushing, or using weapons to cause harm.

• Verbal harassment: Any kind of verbal abuse, such as name-calling, insulting, or making threats.

• Threats: Expressions of intent to cause harm or negative consequences, such as threatening to harm someone physically or damage their property.

• Discrimination: Treating someone unfairly based on their race, gender, age, religion, sexual orientation, disability, or other characteristic.

• Disrespectful conduct: Any behaviour that lacks respect, such as mocking, belittling, or ignoring someone’s boundaries.

Consequences of Abuse

Abuse should not be tolerated in any form, and both employees and customers have the right to a safe and respectful environment.

From an employee to a customer:

• Legal consequences: If the abuse is severe enough, the employee could face criminal charges, such as assault or harassment.

• Reputational damage: The abuse may lead to negative publicity for the company, potentially causing a loss of customers and damaging the company’s reputation.

• Disciplinary action: The company may take disciplinary action against the employee, such as termination, suspension, or mandatory training.

From a customer to an employee:

• Psychological harm: The employee may suffer from anxiety, stress, or trauma as a result of the abuse.

• Decreased job satisfaction: The abuse may make the employee feel devalued or unsupported in their work, leading to decreased job satisfaction.

• Loss of productivity: The employee may be unable to perform their job effectively as a result of the abuse, leading to decreased productivity.

• Legal consequences: If the abuse is severe enough, the customer could face criminal charges, such as assault or harassment.

Youth Broadband Business Solutions follows a zero-tolerance policy towards any form of violence or abusive behaviour, whether directed towards customers or employees. Appropriate actions will be taken against the abuser.

Reporting Procedures

Any employee or customer who experiences or witnesses abusive behaviour is encouraged to report it through any of the following channels:

• In person: With the Head of Support, Mr. Adarsh

• Through telephone (dedicated secure line): 9164909091 / 92

• Through email: admin@youthbroadband.in (update to your official Youth Broadband email if needed)

• In writing (hard copy) to:
  201, 3rd Floor, Anjanapura Double Road,
  Kanakapura Main Rd, Narayana Nagar 1st Block,
  Bengaluru, Karnataka 560062

All reports will be taken seriously, documented, and investigated promptly and thoroughly. Appropriate action will be taken based on the findings.

Confidentiality

Maintaining confidentiality in reporting and investigating abusive behaviour is essential for several reasons:

• Protecting the victim: Confidentiality helps protect the victim from further harm or retaliation and encourages them to report incidents without fear.

• Ensuring impartial investigations: Keeping the identities and details confidential helps ensure investigations are fair and unbiased.

• Preserving the integrity of the process: Confidentiality minimizes the risk of outside interference, pressure, or influence on the outcome.

• Encouraging reporting: People are more likely to report abuse if they know their identity and information will be protected.

• Complying with legal requirements: In some cases, confidentiality is required by law, such as under privacy and data protection regulations.

While confidentiality is important, it must be balanced with the need to take appropriate action to address abusive behaviour. The company will maintain confidentiality to the greatest extent possible while ensuring that effective action is taken.

Zero-Tolerance Policy

Youth Broadband Business Solutions is committed to providing a safe, respectful, and inclusive environment for all employees, customers, and other stakeholders. The company has a zero-tolerance policy towards abusive behaviour of any kind, including physical violence, verbal harassment, threats, discrimination, and other forms of disrespectful conduct.

The company believes that everyone deserves to be treated with dignity and respect and will not tolerate any behaviour that is harmful, threatening, or offensive to others. Youth Broadband Business Solutions is dedicated to promoting a culture of inclusion, where all employees and customers feel valued and supported.

If any employee or customer experiences or witnesses abusive behaviour, they are encouraged to report it immediately using the reporting channels listed above. All reports will be investigated promptly and thoroughly, and appropriate action will be taken to address the situation.

By working together, Youth Broadband Business Solutions, its employees, and its customers can help create and maintain a safe and respectful environment for everyone.